Refund policy

Return & Refund Policy

ApolloTronics supplies NICOL cables, connectors, and networking accessories to retailers, installers, and system integrators. This policy explains when we accept returns and how they are resolved.

What we accept returns for

We accept returns in the following cases only:

Defective or dead-on-arrival items — the product does not function as intended on receipt.
Wrong item shipped — the product, variant, or length delivered does not match what was ordered.

We do not accept returns for change of mind, over-ordering, or items ordered in the wrong specification by the customer. Because our products are supplied for commercial and installation use, please confirm connector type, length, and compatibility before ordering.

Time limit

Returns must be reported within 7 days of delivery. Requests raised after this period cannot be processed.

How returns are resolved

Approved returns are resolved by replacement of the item. We do not issue cash refunds. Where a replacement of the same item is unavailable, we will arrange a suitable alternative or a credit against a future order, agreed with you in advance.

Condition of returned items

Returned items must include all original packaging, accessories, and any included components. Items showing physical damage from installation, misuse, incorrect voltage, cut or modified cables, or removed labels are not eligible for replacement.

How to raise a return

Your order details
The item name and quantity affected
Photographs or a short video clearly showing the defect or the incorrect item received

We will confirm whether the return is approved and share return shipping instructions before you send anything back. Items returned without prior confirmation may not be accepted.

Bulk and wholesale orders

For bulk orders, please inspect the consignment on receipt and report any shortfall, transit damage, or defective units within 7 days of delivery. Claims on bulk consignments raised after this window cannot be processed.